TransCend Healthcare understands the intricacies of designing and implementing "Best of Practice" revenue cycle workflows, policies and procedures, productivity measurements, quality management processes and enhanced technology to create cash flow improvements. We specialize in all facets of development/design and implementation of improved processes for the following areas of the revenue cycle:

Scheduling
Experience with developing workflows to efficiently schedule patients while providing the highest level of customer service

Pre-admitting/ Pre-Registration
Help to enhance the pre-registration process and confirm accurate and complete information is obtained for each registration.

Admitting/Registration
Streamlined workflows for maximum patient satisfaction and clinical efficiency

Financial Counseling
Detail procedures for communicating amounts owed by the patient and cash collections.

Insurance Verification
Comprehensive processes for authorizations and benefit confirmation for patients

Medical Records
Enhance key components of medical records operation to prioritize limited resources

Pre-Billing/Claim Editing
Effective editing and backlog control to expedite billing functions

Billing
Designated processes and timeframes control release/submission of claims.

Follow-Up/Collections
Explicit guidelines for resolution of accounts by payer category

Pre-collections
Implementation of appropriate timeframes and effort level for pre-collect functions

Bad-Debt Management
Development of management controls and agency goals for bad debt processing

TransCend Healthcare is experienced with and can assist you in developing and implementing volume, productivity, and quality management tools for all areas that serve to drive patient accounting responsibility to the individual level.

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