TransCend Healthcare’s Automated Claim Status (ACS) Service is the proprietary system we have developed to status accounts for many payors in bulk.  With ACS you can status your accounts receivable inventory and capture more data in a day than a typical business office could do in a month!

The ACS service and the reconciliation and reporting services help our clients increase cash collections, increase staff efficiency, and enhance reporting.

“Would it benefit your organization to reconcile 100% of your claims to your primary payors each week?”

TransCend Healthcare utilizes reports from your Health information System (HIS) not your billing software, showing ALL amounts due from third party payors as the starting point for our status processing.  This ensures that 100% of those payors outstanding balances (regardless of age, account balance, etc.) will have status obtained from applicable payors.  Most providers are not staffed to aggressively work small balances and aged accounts.

Best Of Practice
Excellence in Accounts
Receivable Management

“Best of Practice” is a phrase often used in today’s healthcare environment.  This refers to the methodology TransCend Healthcare utilizes to manage and resolve patient account portfolios.  In relation to revenue cycle, TransCend Healthcare believes that “Best of Practice” is comprised of four primary components:  Organizational Structure, Technology, Personnel, and Benchmarking.

A “Best of Practice” Organizational Structure includes segregation of duties by function (i.e. billing, third party account followup, etc.), equitable distribution of workloads, enhanced operating procedures and policies, efficient workflows, processes for reporting and monitoring employee productivity and quality measures.  A“Best of Practice”Organizational Structure will assist in achieving outstanding financial performance.

“Best of Practice” operations also include the cost-effective use of leading industry Technology.  Technology available today greatly enhances both the effectiveness and efficiency with which critical revenue cycle functions can be performed.  Examples include the automated review and correction of claims, automated verification of patient benefits, software to verify governmental and contractual payer reimbursements, automated claims status and reconciliation services and predictive dialing technology can be utilized to resolve patient balances.

Existence of“Best of Practice” technology and organizational structure alone will not yield leading industry financial results.  It is imperative that Personnel with appropriate skill sets, work ethics, and professionalism are dedicated to performing critical revenue cycle functions.  A team-work atmosphere with personnel being individually accountable will create and sustain financial impact.

TransCend Healthcare believes that Benchmarking is a critical part of assessing financial and other performance.  Comparison to industry leaders, as opposed to “average” performing organizations, allows for more accurate assessment of progress and provides the opportunity to project the financial impact of reaching “Best of Practice” performances.